• Finance And Business 15.03.2019 Comments Off on Performance Analysis Optimization Economics Mathematical PDF 1a1907f3f

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    Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems) PDF




    by Raik Stolletz : Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems)

    ISBN : #3540008128 | Date : 2003-06-04

    Description :

    PDF-357fd | The material presented in this book is a result of my work in the field of call center management during the period 1999-2002. The focus is on the perfor­ mance analysis and optimization of inbound call centers. Since call arrivals and call-handling times are often random in inbound call centers, this thesis concentrates on the performance analysis and optimization using queueing models. This boo… Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems)


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  • Finance And Business 15.03.2019 Comments Off on Only Hurts When Listen PDF 5b90a3b6d

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    It Only Hurts When I Listen PDF




    by John Brunstetter : It Only Hurts When I Listen

    ISBN : #1935986287 | Date : 2012-03-12

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    PDF-bec5c | Poor Listening is a pandemic social virus that seeks to erode and destroy relationships at work, at home, between friends and within the family. It Only Hurts When I Listen identifies the surprising causes of this subtle but pervasive virus and offers a radical cure. With inspirational contributions by Ken Blanchard, Richard Blackaby and others, It Only Hurts When I Listen delivers both a wakeup c… It Only Hurts When I Listen


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  • Finance And Business 14.03.2019 Comments Off on Professionals Making Judgments Professional Assessing PDF D278e2899

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    Professionals Making Judgments: The Professional Skill of Valuing and Assessing PDF




    by A. Styhre : Professionals Making Judgments: The Professional Skill of Valuing and Assessing

    ISBN : #1137369566 | Date : 2013-10-31

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    PDF-e431a | Professionals Making Judgments examines the role of judgment in professional work. The book makes the argument that too many studies of professionalism put emphasis on rational decision making. The more theoretical parts of the book are complemented by empirical studies of three distinct domains of professional practice…. Professionals Making Judgments: The Professional Skill of Valuing and Assessing


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  • Finance And Business 14.03.2019 Comments Off on FMS Report Ingersoll Engineers PDF 172175f66

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    The FMS Report: Ingersoll Engineers PDF




    : The FMS Report: Ingersoll Engineers

    ISBN : #3540135561 | Date : 1984-09-19

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    PDF-c2ac0 | ompanies are turning increasingly to FMS, or Flexible C Manufacturing Systems, to improve their performance. They see FMS as a business-driven route to improved profitability through reduced lead-times, rapid response to market conditions, increased flexibility and lower manning. However, since The FMS Report was first written many more firms have begun the exciting task of evaluating, and in some… The FMS Report: Ingersoll Engineers


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  • Finance And Business 10.03.2019 Comments Off on Negotiating Commercial Contracts Leslie Sheridan PDF 7b62e308b

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    by David Leslie Sheridan : Negotiating Commercial Contracts

    ISBN : #0077073487 | Date : 1990-12

    Description :

    PDF-6c21d | Negotiating commercial contracts is a highly competitive activity. This handbook shows how to develop a high degree of skill and understanding to succeed in the purchasing function. It includes real life case studies ideal for use in corporate negotiation…. Negotiating Commercial Contracts


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  • Finance And Business 10.03.2019 Comments Off on How Become Rainmaker Getting Customers PDF C261f22ed

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    How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients PDF




    by Jeffrey J. Fox : How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients

    ISBN : #0786865954 | Date : 2000-05-17

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    PDF-b9b2a | Now Updated and with New Success Tips! Rainmakers are not born. They are made. And Jeffrey Fox’s powerful HOW TO BECOME A RAINMAKER will get you there. Filled with smart tips given in the Fox signature style, counter-intuitive, controversial, and practiced, this hard-hitting collection of sales advice shows readers how to woo, pursue, and finally win any customer. In witty, succinct chapters, Fox … How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients


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  • Finance And Business 07.03.2019 Comments Off on Communications Manufacturing Proceedings Telecommunications Information PDF 2f4744bb9

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    Communications for Manufacturing: Proceedings of the Open Congress 4–7 September 1990 Stuttgart, Germany CEC DG XIII: Telecommunications, Information Industries and Innovation PDF




    : Communications for Manufacturing: Proceedings of the Open Congress 4–7 September 1990 Stuttgart, Germany CEC DG XIII: Telecommunications, Information Industries and Innovation

    ISBN : #3540196420 | Date : 1990-10-18

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    PDF-29d70 | The proceedings of a congress concerning Open Communications, the basis for cost effective Computer Integrated Manufacturing (CIM), are presented. The congress was sponsored by the Commission of the European Communities, DG XIII (Telecommunications, Information Industries and Innovation), at Stuttgart’s Annual Machine Tool Fair, 4-7 September 1990. The book provides an overview of international in… Communications for Manufacturing: Proceedings of the Open Congress 4–7 September 1990 Stuttgart, Germany CEC DG XIII: Telecommunications, Information Industries and Innovation


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  • Finance And Business 07.03.2019 Comments Off on Communications Provider Surviving Management Excellence PDF 6f4ec823a

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    The Lean Communications Provider. Surviving the Shakeout through Service Management Excellence PDF




    by Elizabeth K. / Willetts, Keith J. Adams : The Lean Communications Provider. Surviving the Shakeout through Service Management Excellence

    ISBN : # | Date : 1996

    Description :

    PDF-4851c | … The Lean Communications Provider. Surviving the Shakeout through Service Management Excellence


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  • Finance And Business 06.03.2019 Comments Off on Complete Guide Customer Support Relationship PDF 7b2f2261c

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    The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship PDF




    by Joseph Fleischer : The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship

    ISBN : #1578200970 | Date : 2002-01-06

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    PDF-8c26d | Today’s support operations face greater responsibilities than the help desks of the 1990s. That’s because customers expect 24×7 assistance on whatever channel they choose – no matter what type of products and/or services they buy. The Complete Guide t… The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship


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    The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship by by Joseph Fleischer

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  • Finance And Business 06.03.2019 Comments Off on Challenge Japanese Multinationals Strategic Management Ebook PDF 39f54343c

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    The Challenge for Japanese Multinationals: Strategic Issues for Global Management PDF




    by H. Takahashi : The Challenge for Japanese Multinationals: Strategic Issues for Global Management

    ISBN : # | Date : 2013-11-29

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    PDF-72534 | The Challenge for Japanese Multinationals is about strategic issues of modern management from the view of global business practice. In the 2010 issue of Fortune Magazine’s top 500 Multi-National Corporations, the USA ranked number one with 139 companies. This was followed with 71 companies in Japan and 149 in the EU. With the maturing of the domestic market, Japanese MNCs – not only in manufacturi… The Challenge for Japanese Multinationals: Strategic Issues for Global Management


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